BOOKING POLICY

Price:

Prices published on this website may have each different promotional one; during ordering process, prices you see on the page are for reference and only those prices which are confirmed during ordering process are actual prices.  Please check it out clearly before confirming payment. (Except for products which must "buy it now” or with "special discount", the sales prices for same model will be identical to those of on-spot sales; in case of difference on prices of web pages, on-spot prices shall prevail, more return and less supplements)

The security deposit charged by the Hotel for reservation with immediate effect (including Internet booking and manual reservations), shall be subject to the "Standard Contract Template for Individual Tourist’s Direct Reservation in Tourism & Hotel Industry" issued on the Letter from the Tourism Bureau, MOTC on January 13 1999. For details, please search it on the Tourism Bureau, MOTC, Administration Information System\Consumer Protection Matters\Tourist & Hotel Industry\Standard Contract

(https://admin.taiwan.net.tw/indexc.asp)

(Check in) Procedures:

The Hotel will accept check-in at 15:00, where lodging passengers must present his I.D. Card (or passport) and booking confirmation to check records. Passengers are requested to provide credit card or cash advance for registration, so that when they check out, finalize other extra expenses. We do not accept passengers under age of 20 staying alone, for them, they are requested to be accompanied with a legal representative, if necessary, we may require consumers to present identity documents for evidences.

(Check out) Procedures:

Guests must check out before 12:00, any extra expense you are incurred with the Hotel due to other transactions (plus night, extra beds, meals, gratuities, telephone bills ... etc.) must be paid directly at the hotel counter.

Change the Lodging Date:

Visitors are not allowed to change the lodging date and room type.

Cancel:

When guests cancel, he shall take "each" booking record as a unit, we do not accept partial check-out (for example: book two and cancel one or book two days and cancel one day) and manual process.
In addition, deduction of cancellation fee will be subject to the rules as to cancellation during booking announced on the web.

The booking deposit charged in the Hotel and cancellation instructions are as follows:

■ After booking, the Hotel will charge 30% of the price on the first day as deposit.

■ After booking, guest who notifies to cancel in more than 14 days before check-in, full deposit is refundable without handling fees.

■ Guest who notifies to cancel in 10-13 days before check-in, 70% of the deposit is refundable.

■ Guest who notifies to cancel in 7-9 days before check-in, 50% of the deposit is refundable.

■ Guest who notifies to cancel in 4-6 days before check-in, 40% of the deposit is refundable.

■ Guest who notifies to cancel in 2-3 days before check-in, 30% of the deposit is refundable.

■ Guest who notifies to cancel in 1 day before check-in, 20% of the deposit is refundable.

■ Guest who notifies to cancel or failure of the same on the arrival day, the deposit will be seized without refunds.

■Should you have any doubt or question regarding to our products, or purchase and payment, etc., please dial hotline: 06-2200366 extend to the Transfer Team, where you will be served there. Or our service e-mail: [email protected]

‧Prices posted on this website are: Product price with 5% sales tax.

‧Single order totaled more than NT$2000 will be entitled with free home delivery fee (for Taiwan only); totaled less than NT$2000 will be charged NT$150 as the freight charge. The shopping cart on this website can include booking and shopping products, only shopping is free of freight charge, please check it out clearly before confirming payment. Non-Taiwan people use cash on delivery, please pay the freight charge to the home delivery operator directly.

‧We will adjust product price will at anytime; during shopping, the reference price you see on the order page and daily price of the actual product shall be subject to that marked on the payment page, please check it out clear before confirming payment.

‧Currently, only shopping online is accepted with on-line credit card, other methods are not available temporarily; every online shopping you did via this website will be paid by your provided credit card account immediately.

‧Guest who completes online shopping & ordering will receive an electronic confirmation letter sent to e-mail address automatically from the system.

‧The system uses SSL encryption technology, which is safe and secure, also comply with the provisions of the Personal Data Protection Act; we never provide any personal data to any third party who is unrelated with the shopping site; please use it at ease.

‧Should you have any doubt or question regarding to our products, or purchase and payment, etc., please dial hotline: 06-2200366 extend to the Transfer Team, where you will be served there. Or our service e-mail: [email protected]

PAYMENY POLICY

Prices published on this website may have each different promotional one; during ordering process, prices you see on the page are for reference and only those prices which are confirmed during ordering process are actual prices.  Please check it out clearly before confirming payment. (Except for products which must "buy it now” or with "special discount", the sales prices for same model will be identical to those of on-spot sales; in case of difference on prices of web pages, on-spot prices shall prevail, more return and less supplements)

The security deposit charged by the Hotel for reservation with immediate effect (including Internet booking and manual reservations), shall be subject to the "Standard Contract Template for Individual Tourist’s Direct Reservation in Tourism & Hotel Industry" issued on the Letter from the Tourism Bureau, MOTC on January 13 1999. For details, please search it on the Tourism Bureau, MOTC, Administration Information System\Consumer Protection Matters\Tourist & Hotel Industry\Standard Contract

(https://admin.taiwan.net.tw/indexc.asp)

The Hotel will accept check-in at 15:00, where lodging passengers must present his I.D. Card (or passport) and booking confirmation to check records. Passengers are requested to provide credit card or cash advance for registration, so that when they check out, finalize other extra expenses.

We do not accept passengers under age of 20 staying alone, for them, they are requested to be accompanied with a legal representative, if necessary, we may require consumers to present identity documents for evidences.

Guests must check out before 12:00, any extra expense you are incurred with the Hotel due to other transactions (plus night, extra beds, meals, gratuities, telephone bills ... etc.) must be paid directly at the hotel counter.  

■ After booking, the Hotel will charge 30% of the price on the first day as deposit.

■ After booking, guest who notifies to cancel in more than 14 days before check-in, full deposit is refundable without handling fees.

■ Guest who notifies to cancel in 10-13 days before check-in, 70% of the deposit is refundable.

■ Guest who notifies to cancel in 7-9 days before check-in, 50% of the deposit is refundable.

■ Guest who notifies to cancel in 4-6 days before check-in, 40% of the deposit is refundable.

■ Guest who notifies to cancel in 2-3 days before check-in, 30% of the deposit is refundable.

■ Guest who notifies to cancel in 1 day before check-in, 20% of the deposit is refundable.

■ Guest who notifies to cancel or failure of the same on the arrival day, the deposit will be seized without refunds.

‧Single order totaled more than NT$2000 will be entitled with free home delivery fee (for Taiwan only); totaled less than NT$2000 will be charged NT$150 as the freight charge. The shopping cart on this website can include booking and shopping products, only shopping is free of freight charge, please check it out clearly before confirming payment. Non-Taiwan people use cash on delivery, please pay the freight charge to the home delivery operator directly.

‧Currently, only shopping online is accepted with on-line credit card, other methods are not available temporarily; every online shopping you did via this website will be paid by your provided credit card account immediately. If case of refund, replacement, the price difference will be processed through the credit card subsequently.

‧Due to limited operations, certification centers and banking norms, the payment method of order, content of order, amount or purchase of alternative product in a manner of refund/replenish, therefore online network is not available for direct cancel or modification by the customer, if necessary, please contact with us.

‧Consumer who shops at this online shopping system shall be entitled with rights and interests in 7-day verification period after the arrival of the goods.Goods returned have to be in the brand new state on arrival and in complete package (keep completeness of goods, accessories, packages, manufacturer’s carton and all accompanying documents or information), otherwise, we do not accept unsubscription. However, products which have been unsealed and specified on the sales page are not accepted for unsubscription.

‧The website herein is restricted by bank’s validity of billing process, so, you need to bill with us first for complete setting of orders; if you did not do the same until products are delivered, the time has elapsed and the order will void. Therefore, we unify all operations that order issuers are required to pay off the payment, so, if they have received credit card bills, they need to advance the payment.

‧If you receive products inconsistent with specification, damaged, and defective etc., please take the initiative to contact with us within seven days of arrival that someone will help you on the replacement.

When applying goods return, since the applying day, we will review the case in one working day; a notice will be given after being reviewed as pass and we will entrust home delivery company to make phone calls and pick up goods in 5 working days; please keep the phone line open, and please make the original product be ready (use original packaging and seal it back); do not write any text directly on the original carton. Upon picking it up, the home delivery company will provide you with signed receipt for your maintenance, (home delivery company only take the goods and we will accept them). Upon receipt of returned goods and confirming okay, we will refund to you within 7 working days. The online shopping system herein uses invoice attached in the shipment; please be sure to return it with the goods.

PRIVACY POLICY

This site is where guests can deal safely; hence, we have complete respect and protection on user’s privacy. The following content will let you know how we collect, apply and protection personal information you provide.

 

Policy of personal information collection
 

To verify your trades and services at the site and for convenience of your getting info regarding to this site, we will ask you to provide us with personal information including but not limited to user ID (account), password, name, ID number, phone number, fax, e-mail, postal address ... and others.
 

Policy of use of collected personal information
 

The information you entered on the website are only used for operations as to the trades and to send newsletters about activity-related message or mailing DMs.
 

Special note: If you no longer need this website to take the initiative to send newsletters, you only need to uncheck the option, “sending DM”, in the user's profile page.
 

Policy of sharing personal information with third parties
 

1. Without your prior consent, personal information collected on this site will never be sold, exchanged or leased including any of your personal information to other organizations or individuals, or used for purposes other than ones as above.
 

2. If this site, for purposes of providing other services or preferred interests, needs to share user’s profile with provider to the service or offer preference to a third party (and release events or discount with other providers jointly), we will have full demonstration in the event and you are free to choose whether you accept such particular service or discount.
 

Application of Cookies Policy
 

The so-called Cookies are some brief information that server writes into user’s hard disk via browser, in order to distinguish user preferences. You can choose to modify your browser’s degree of its acceptance of Cookies; if you use IE, this feature is in the "Internet Options" under "Security"; if you are using Netscape, then this function is at “advanced” under "Feature Setting"; there are three levels here, which including acceptance of all cookies, be posted of all settings of cookies, reject all cookies and so on.
 

If you choose to reject all cookies, you may not be able to use some of personalized services, or participate in some activities on the site. And the hotel, in order to enhance the convenience of the user’s data inputs and its accuracy, as well as providing better service, each data field on the site will use cookies to store your inputs. So, the hotel site will write and read Cookies in your browser under this policy and principles.
 

Rights to amend related privacy terms and conditions
 

Privacy protection terms and conditions on this site, in response to technological trends, amendments of relevant laws and regulations or other environmental changes and other factors, will make appropriate modifications to carry on the purposes of protecting the privacy rights of users. Revised terms will be adjusted at any time and published immediately on this site.

NOTICES

1. Individuals who use the system to complete the booking and complete the credit card paying process on the website will be debited from your provided credit card account instantly.
 

2. The online prices have included tax and service charge.
 

The security deposit charged by the Hotel for reservation with immediate effect (including Internet booking and manual reservations), shall be subject to the "Standard Contract Template for Individual Tourist’s Direct Reservation in Tourism & Hotel Industry" issued on the Letter from the Tourism Bureau, MOTC on January 13 1999. For details, please search it on the Tourism Bureau, MOTC, Administration Information System\Consumer Protection Matters\Tourist & Hotel Industry\Standard Contract (https://admin.taiwan.net.tw/indexc.asp)
 

3. Check In is after 3:00 pm daily and Check Out is before 12:00.
 

4. Definition of Children: Kid – Height at 100-114 cm; Child-Height at 115-150 cm.